WhP Summit – Technical Documentation and Software

WhP Localization Company
WhP Summit – Technical Documentation and Software

Technical Documentation
& Software Localization

 Thursday, October 28th

7:30 am PST,  10:30 EST,  4:30 pm CET

While the influence of content continues to grow, stay sharp to meet the needs of your users across the globe. Join our content community for the October edition of the #whpsmt – we’ll be sharing tools, tactics, and lessons learned around technical documentation and software localization.

You’ll hear from industry leaders how they create content that is agile, efficient, and impactful for their users worldwide. 

John-Louis Kelly, Technical Documentation Manager - Expleo

Heading an international team of technical writers and graphic artists, John has over 35 years experience in technical writing in medical devices, radar defense systems, printers and automation equipment.

Raffaella Buschiazzo, Director of Localization - Salesforce

With over 20 years experience in localization, Raffaella has worked at Apple, Cisco, Ask.com, and fintech firms in Geneva, Switzerland. She holds an MA in Translation and postgraduate degrees in Machine Translation and Terminology.
Peter Vincon Amadeus WhP Localization Summit

Peter Vincon, Manager of Software Localization - Amadeus

Passionate about programming from an early age, Peter began his career at Amadeus as a System Analyst and grew fond of localization. He supports Amadeus’ software development divisions in integrating localization into their process.
Henk Boxma WhP Summit

Henk Boxma, CEO - rigi.io

At the head of rigi.io, Henk focuses on reducing UI localization costs by providing visual context. During his 25-year career in software product development, Henk has advised many large corporates on how to streamline development, localization, marketing, and documentation processes.

Megan Gilhooly, VP Customer Experience - Zoomin Software

Megan has spent over two decades managing content teams, driving content strategy, and delivering information experiences at companies like Amazon, Ping Identity, and INVIDI Technologies. She has managed content for Support, Sales, Product, and Marketing.
Atsuko Kodama CrossKnowledge WhP Summit

Atsuko Kodama, Content Production Manager at CrossKnowledge

Atsuko and her team manage the supply of content developed by CrossKnowledge educational experts to their clients and their learners in 18 languages.
Dominique-Trouche-WhP

Dominique Trouche, CEO - WhP

Expert in localizing technical and DITA-compliant content, Dominique provides high value-add services to guide clients towards optimal localization performance.
Susy Harrison WhP localization

Susy Harrison, Chief Sales and Marketing Officer, WhP

With 25 years experience in localization, Susy is proficient in leading complex transformation in global organizations and industries including Marketing, Finance, Automotive, Retail, and Life Sciences.
Graham_Moller_CTO_WhP_localization

Graham Moller, CTO - WhP

Graham joined WhP in 1997, and has been in the localization business since 1989. Graham focuses on new solutions in terms of GMS, CMS, CAT tools, Machine Translation, and QA tools.

Learn along with our Tech Comm and Software community how to excel in creating localization-ready content, now and for the future.

📅 Agenda

7:30 AM PST | 4:30 pm CET

Susy Harrison, CSMO WhP

Welcome

7:45 PST | 4:45 pm CET

CrossKnowledge Case Study

Trends and challenges of publishing multilingual eLearning content.
 

Expleo Case Study

From a proprietary topic-based solution to DITA with integrated translation workflows, the journey of a global content migration.

8:30 PST | 5:30 pm CET

Panel Discussion feat. Salesforce, Amadeus, Rigi.io and WhP 

Industry leaders share best practices around UI localization, working agile and breaking the silos.

9:30 PST | 6:30 pm CET

Break

9:40 PST | 6:40 pm CET

Insights from Experts – Megan Gilhooly, Zoomin – formerly Amazon Web Services 

How tech doc is consumed across countries and industries – contrasts and trends.

10:15 PST | 7:15 pm CET

Prerequisites for agile software localization – Dominique Trouche 

Agile multilingual software and related content processes – creation, localization, maintenance.

10:30 PST | 7:30 pm CET

  Raffle and wrap-up